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Online Dispute Resolution

We have proposed that the development of digital government systems should be viewed as the design, analysis, implementation, execution, and modification of efficient, effective processes with stringent fairness requirements. We are demonstrating our approach through the domain of dispute resolution in cooperation with the National Mediation Board.

Dispute resolution is a government process domain where fairness is particularly crucial. Efficient, effective and fair dispute resolution can do much to restore trust in government, even after other transactions may have been problematic. Poorly done dispute resolution can, on the other hand, destroy trust in government. Since processes for carrying out dispute resolution are often the only way many citizens ever interact with government, it is vital that these processes be efficient, effective and fair.

Recent Publications

A Prototype Facilitators Dashboard: Assessing and visualizing dialogue quality in online deliberations for education and work
Tom Murray, Leah Wing, Beverly Woolf, Alexander Wise, Shijun Wu, Lori A. Clarke, Leon J. Osterweil, Proceedings of The 2013 International Conference on e-Learning, e-Business, Enterprise Information Systems, and e-Government (EEE-2013). Las Vegas, July 2013. (UM-CS-2013-014)

[ PDF ]

Computational Predictors in Online Social Deliberations
Beverly Park Woolf, Thomas Murray, Xiaoxi Xu, Leon Osterweil, Lori Clarke, Leah Wing, Ethan Katsh, In Proceedings of the Sixth International AAAI Conference on Weblogs and Social Media (ICWSM). June 4, 2012 Dublin Irleand. pp 603-606. (UM-CS-2012-027)

[ AAAI ]

Supporting Negotiation and Dispute Resolution with Computing and Communication Technologies
Leon J. Osterweil, Lori A. Clarke, FoSER '10 Proceedings of the FSE/SDP Workshop on the Future of Software Engineering Research, Santa Fe, NM, November 7-8, 2010, pp 269-272. (UM-CS-2010-057)

[ ACM ] [ PDF ]

STORM2: Process-Guided Online Dispute Resolution
Borislava I. Simidchieva, Lori A. Clarke, Leon J. Osterweil, Department of Computer Science, University of Massachusetts, Amherst, MA 01003, June 2010. (UM-CS-2009-046)

[ PDF ]

 

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